Pages

1. Introduction

By visiting stellasarmiento.com or any associated pages and services, you agree to the practices described in this Privacy Policy. We are committed to treating your personal information with care, discretion, and respect, in line with the values of our fine jewelry and emerald business.

2. Information We Collect

We may collect the following types of information when you interact with our website or services:

Personal identification data: name, email address, phone number, billing and shipping address.
Order and payment data: products purchased, order value, payment method (card details are processed securely by our payment providers and are not stored by us).
Browsing data: IP address, device type, browser type, pages visited, time spent on the site, and referring URLs.
VIP Emerald Experience and high-value purchase data: when necessary, we may request additional information for verification and security purposes (for example, identification documents or proof of funds).

3. How We Use Your Information

We use your information to:

Process, confirm, and deliver your orders.
Provide customer support and respond to your inquiries.
Arrange and manage our Emerald VIP Experience or private viewings.
Detect and prevent fraud or unauthorized transactions.
Improve our website, services, and client experience.
Send newsletters or marketing communications if you have opted in (you can unsubscribe at any time).

4. Legal Basis for Processing

Where required by applicable law, we process your personal data based on one or more of the following legal grounds:

Your consent.
Performance of a contract with you (for example, fulfilling an order).
Compliance with a legal obligation.
Our legitimate interest in operating and improving our business and services.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to ensure proper functioning, improve performance, and personalize your experience. Cookies may collect anonymous information about:

Pages you visit and time spent on the site.
Your shopping cart and preferences.
Analytics and performance data.

You can control or disable cookies through your browser settings, but some features of the website may not function properly if you do so.

6. Sharing of Information

We do not sell your personal information. We may share it with trusted third parties only when necessary, for example:

E-commerce platform: Shopify and similar service providers that host our online store.
Payment processors: to securely process your payment details.
Shipping providers: to deliver your orders worldwide.
Security & fraud prevention services: to protect both you and our business.
Legal authorities: when we are required to do so by law or in connection with legal claims.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax and accounting obligations).

8. Security

We take reasonable technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold about you.
Request correction or update of inaccurate information.
Request deletion of your personal data, subject to legal obligations.
Object to certain types of processing or withdraw consent where we rely on consent.
Unsubscribe from marketing communications at any time.

To exercise your rights, please contact us at contact@stellasarmiento.com.

10. International Data Transfers

As we work with international clients and service providers, your information may be transferred and stored outside of your country of residence. We take steps to ensure that any such transfers are made in accordance with applicable data protection laws and with appropriate safeguards.

11. Third-Party Links

Our website may contain links to third-party websites or services (for example, social media or external content). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on this page with an updated “Last updated” date.

Last updated: November 30, 2025

13. Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Stella Sarmiento
Email: contact@stellasarmiento.com